Customer Support

Customer Support Associate - Community

Hyderabad, Telangana
Work Type: Full Time

Customer Support Associate - 

What will you be doing? 

The main role of you will be building a community for the Engineering students preparing for competitive examinations. Help the organization to create a knowledge base on social communication channels like Telegram and Facebook.

  • Post updates of the product on Telegram and Facebook groups. This includes new course launch, offers & discounts, app updates, etc., 

  • Help the students to clear their doubts regarding the courses, offers and other benefits

  • Engage users in the channels by conducting polls, quizzes and challenges

  • Resolve the issues or concerns raised by the users in the channels. 

  • Support a user from the day of his preparation to the day of his examination. 

Whom are we looking for?

  • She/ He who is good with problem-solving

  • She/ He with good communication skills - Hindi & English

  • She/ He who is familiar with social community channels like Telegram and Facebook

  • She/ He who can multitask, prioritize and manage time effectively

  • She/ He who is enthusiastic to learn new things and adapt to the new technologies quickly

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